SERVICES

■ Inbound Contact Centre

■ Logging and Monitoring Service Requests

■ Churn Analysis and Support

■ Usage Analytics

■ CRM Analytics

■ Collection Analytics

■ Traffic Routing Planning

■ Web Correspondence

■ Network Utilization Reporting and Analytics

BUSINESS & OPERATIONAL BENEFITS

• Sales growth – lead and offer management that helps you concentrate on your best prospects and succeed with them
• Effective marketing campaigns – structured planning, execution and tracking
• Operational efficiency and high productivity of your employees as a result of process-centric collaboration of the front-line with the back office, sales with marketing and business with technical departments
• Customer satisfaction – prompt and relevant responses to customer inquiries thanks to convenient access to data and automation of customer query handling processes
• Deeper customer insight
• Improved customer experience - less errors, expedited interactions and more effective addressing of their needs

FUNCTIONALITIES

• Increased automation of selling and marketing processes
• Campaign management, contact management, sales management
• Order management, loyalty programs, single customer view
• Tight integration with operator’s existing billing, provisioning and legacy Customer Relationship Management systems
• Business process automation helping to optimize and standardize the processes
• Coverage of the full acquire-grow-retain customer lifecycle with the integrated functional modules including:Campaign Management
  Contact Management
  Sales Management
  Order Management
  Service & Support
  Customer Data Management