SERVICES

FUNCTIONALITIES

• Increased automation of selling and marketing processes
• Campaign management, contact management, sales management
• Order management
• loyalty programs
• single customer viewTight integration with operator’s existing billing
• provisioning and legacy Customer Relationship Management systems
• Business process automation helping to optimize and standardize the processes

BUSINESS & OPERATIONAL BENEFITS

Sales growth
lead and offer management that helps you concentrate on your best prospects and succeed with them

Effective marketing campaigns
structured planning, execution and tracking

Operational efficiency and high productivity
of your employees as a result of process-centric collaboration of the front-line with the back office, sales with marketing and business with technical departments

Customer satisfaction
prompt and relevant responses to customer inquiries thanks to convenient access to data and automation of customer query handling processes

Deeper customer insight
improved customer experience - less errors, expedited interactions and more effective addressing of their need

Coverage of the full acquire-grow-retain customer lifecycle with the integrated functional modules including:

Campaign Management

Contact Management

Sales Management

Order Management

Service & Support

Customer Data Management