The client is one of North America’s leading processer and seller of metals for manufacturing and construction industries with good presence in Asia and Europe CLIENT: INDUSTRY: PROJECT TIMELINE: Software development 1Datagroup did the end to end implementation for the first phase of the business transformation program for North America region. • E commerce platform built using hybris B2B accelerator with robust merchandizing support and a range of tools to engage the client customers through online and mobile channels • Integration with Oracle for Order Management, Price, Inventory, Shipping and Customers • Advanced Browse and Search of product catalog leveraging the inbuilt SOLR search in hybris platform • Advanced ATP display based on Customer Zipcode and Warehouse availability • Enhanced Ordering process with option to pick and choose the delivery dates • Customized quote capture and conversion process to support the Oracle workflow • Industry specific metal processing capabilities developed for the website Customers order directly instead of going through Sales Reps • Improved Search functionalities and search relevancy based on customer Zipcode which made the experience personalized • Realtime order status , inventory check and delivery date selection helped the customers to plan for the orders in a better way which resulted in enhanced customer satisfaction • Customer management through hybris • Filter orders based on customer preferences or order types • Online quote process reduced the time taken for closure of the quotes to an order when compared to manual quote entry process which was followed earlier • An extendable and reusable IT infrastructure to cater to new lines of businesses and newer geographies Contact us now to discuss how 1Datagroup can help empower innovation across your organization Leading metals Processor and Wholesaler
Challenge
• The client wanted to launch eComm business vertical which was absent in their business model
• The client wanted to build B2B Commerce which enables the customer to interact, browse, search, order the products along with services over the internet and effectively replace the existing offline quote based commerce system. The platform to enable
business users to manage the product catalog and administer the store front.
• Client was also looking for best commerce functionalities and integration with their Oracle backend for real time data reflection
• Best search experience & relevancy and also achieve some level of personalization for their customers.
• Client also planned to extend the same system or implementation to other regions and countries where they have a strong presence.
• 1Datagroup was contracted to do an end to end implementation of
the ecommerce platform along with long term support and phase 1 was rolled out for North America with subsequent phases are in pipeline for other regions and other enhancements to North America.
Functional Area
SOLUTION
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