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OSS MODULES CUSTOM DEVELOPMENT

Challenge

To enhance enterprise CRM and to allow managing and storing dunning SMS messages send out to wireless plan subscribers.

 

 

CLIENT:

INDUSTRY:

Telecom

PROJECT TIMELINE:

9 months

Functional Area

Software development

 

 

Technologies

  • Java 2 SDK, Enterprise Edition 1.4
  • Web services, SOAP 1.1, WDSL 1.1
  • Axis 1.1, Ant 1.6, HTTP Server 2.0, TEdition
  • HP-UX 11i
  • Sun Solaris 9
  • Microsoft Windows 2000/XP
  • SAP BAPI
  • SAP Java Connector
  • Tomcat 5.0, Xerces Java Parser 1.4.4, Xalan-Java 2.6.0
  • C++
  • Saxonica Saxon-B 8.1.1
  • Genivia gSOAP Web Services toolkit
  • Oracle9i Database Enterprise

SOLUTION

Software development workflow was split into two sub-projects:

  • developing an application for managing customer communications history
  • for developing an SMS message handling application.

 

History storage was held in Oracle9i database and was available for queries, occasional inserts, and massive loadings 24/7.

Simulation tools were also developed for performance and load testing to ensure that communications history tool response time is within the expected limit of fewer than 200 milliseconds for fetching 20 rows.

RESULTS

 

The development and testing phases have been successfully fulfilled and the system has since undergone integration and acceptance testing at the customer site.  The project timeline was 9 months and its ongoing for Support Services.

The new system increased customer satisfaction, dealing with the customer care center and contributed to further reduction of uncollectable accounts.

 

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