Project Brief

Business Requirement:

The client wanted us to automate their payroll process. There were two departments involved (Finance & HR) who were using three applications on the desktop. The information was very structured & the rules and decisions were already predetermined.

Involvement:

1Datagroup had extended the client team with RPA specialists and consultants to understand the client’s HR and Finance processes. They also analyzed each of their stages in detail to understand the suitability of introducing Robotic Process Automation services (RPA) and reducing the effort involved in dealing with the quantum of data.

The study revealed several processes that could be automated based on their volumes, average handling time and risk of error.

Project Challenges

Owing to its large global footprint, the client has employees working in numerous offices across the world. Its HRO function handles a variety of processes including talent acquisition, talent administration, talent development, employee life cycle among others. The finance department handles processes such as management of taxes, bookkeeping, budgeting, forecasting and much more. Each of these processes were composed of several activities that were not only effort-intensive but also crucial for employee satisfaction.

Because of the size of the client which had grown rapidly, its HR function was faced with the challenge of efficiently handling an enormous volume of transactions.

Our Approach:

We automated several of the processes identified during the scope study. The automation reduced the manual intensive aspects of the work, while speeding up the processes and reducing the possibilities of errors to almost nil.

The payroll process activity needed highly exhaustive and correct verification of all the pending dues by the employees across the departments of the company. Any misleadings in this process could be detrimental resulting in financial losses and compliance issues.

We designed a RPA financial services solution by embedding the business rules in the bot which followed the aforesaid  rules when processing the employee records. The bot increased the processing speed by 95% and also ensured all business rules were followed leading to complete compliance.