For a long-tenure telecom client we increased average revenue per user by 50%.

Leverage our customer analytics solutions for qualitative and quantitative analysis of customer behavior, market climate and competition to drive new channels for customer retention, win back and customer acquisition strategies

Traditional customer lifecycle management models in the highly consumer focused telecom, media, and entertainment industries are segmented and disconnected—driving high costs and customer dissatisfaction

Our next-gen approach of focusing on customer lifecycle management promotes process synergies by seeking to remove sales barriers and contact drivers to enable you to realize enhanced customer lifetime value.

We ensure that customers receive effective channel-agnostic, lifestyle-specific support for improved customer relationship management.

Our extensive customer acquisition and retention expertise combines the latest technologies with up-selling, cross-selling and save strategies, to create new opportunities and fight potential churn.

SERVICES

■  Order Entry

■  Order Fulfillment

■  Contract Management

■  Lead Generation

■  Outbound Sales

■  Sales Analytics

■  Cross-selling and Up-selling Analytics